Legal Notice & Privacy Policy

Darklift (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit darklift.com and make purchases from us.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following categories of personal data:

• Identity Data: name, billing and shipping address, email address, and phone number.
• Transaction Data: details of products you have purchased from us and payment information.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: information about how you use our website, products, and services.
• Marketing Data: your preferences for receiving marketing communications from us.

We use your personal data for the following purposes, relying on the legal bases indicated:

• To fulfil orders (contractual necessity): processing your purchases, managing payments, and arranging delivery.
• To communicate with you (legitimate interest): responding to enquiries, sending order updates, and providing customer support.
• To improve our services (legitimate interest): analysing website usage to enhance user experience and product offerings.
• To send marketing communications (consent): promotional emails and offers, only where you have opted in.
• To comply with legal obligations (legal obligation): tax, accounting, and regulatory requirements.

We do not sell your personal data. We may share your information with:

• Service providers: payment processors, delivery partners, and hosting providers who assist in operating our business.
• Legal authorities: where required by law or to protect our legal rights.

All third-party service providers are required to handle your data in accordance with applicable data protection laws.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order-related data is typically retained for six years in accordance with HMRC requirements.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where applicable.
• Object to or restrict our processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses essential cookies to ensure proper functionality, such as maintaining your shopping session and region preferences. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed securely through our payment service providers.

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving your goods for a return or exchange. Items must be returned unused and in their original packaging.

We offer worldwide shipping. Delivery times vary depending on your location. Orders are typically dispatched within 1-2 business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.

These terms and any disputes arising from your use of this website or purchase of products shall be governed by and construed in accordance with the laws of England and Wales.