Legal Notice & Privacy Policy

Darklift, a trading name of Fine Group London Ltd (Company No. 11473080), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit darklift.com and make purchases from us.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following categories of personal data:

• Identity Data: name, billing and shipping address, email address, and phone number.
• Transaction Data: details of products you have purchased from us and payment information.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: information about how you use our website, products, and services.
• Marketing Data: your preferences for receiving marketing communications from us.

We use your personal data for the following purposes, relying on the legal bases indicated:

• To fulfil orders (contractual necessity): processing your purchases, managing payments, and arranging delivery.
• To communicate with you (legitimate interest): responding to enquiries, sending order updates, and providing customer support.
• To improve our services (legitimate interest): analysing website usage to enhance user experience and product offerings.
• To send marketing communications (consent): promotional emails and offers, only where you have opted in.
• To comply with legal obligations (legal obligation): tax, accounting, and regulatory requirements.

We do not sell your personal data. We may share your information with:

• Service providers: payment processors, delivery partners, and hosting providers who assist in operating our business.
• Legal authorities: where required by law or to protect our legal rights.

All third-party service providers are required to handle your data in accordance with applicable data protection laws.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order-related data is typically retained for six years in accordance with HMRC requirements.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where applicable.
• Object to or restrict our processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses essential cookies to ensure proper functionality, such as maintaining your shopping session and region preferences. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed securely through our payment service providers.

These Terms of Sale govern the purchase of products from Darklift is a trading name of Fine Group London Ltd, a company registered in England and Wales (Company No. 11473080). We operate the website darklift.com and sell sports nutrition and dietary supplement products to consumers and trade customers.

Contact: support@darklift.com

By placing an order through darklift.com, you agree to be bound by these Terms of Sale. These terms apply to all sales of products made through our website. We reserve the right to update these terms from time to time; the version in effect at the time of your order will apply to that transaction.

You must be at least 18 years of age to purchase products from us. By placing an order, you confirm that you meet this requirement.

We make every effort to ensure that product descriptions, images, and nutritional information displayed on our website are accurate and up to date. However, minor variations may occur due to packaging updates or formulation improvements.

Our products are sports nutrition supplements and are intended to supplement a balanced diet. They are not intended to diagnose, treat, cure, or prevent any disease. If you have any medical conditions or are taking medication, consult your healthcare professional before use.

When you place an order on darklift.com, you are making an offer to purchase the selected products. We will send you an order confirmation email acknowledging receipt of your order. A legally binding contract between you and Darklift is formed only when we dispatch the goods to you and send a dispatch confirmation email.

We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing or product information, suspected fraudulent activity, or failure to meet eligibility requirements.

All prices displayed on our website are inclusive of VAT where applicable and are shown in the currency of your selected region. Prices are subject to change without notice, but changes will not affect orders for which we have already sent a dispatch confirmation.

Payment is required in full at the time of placing your order. We accept major credit and debit cards and other payment methods as displayed at checkout. All payments are processed securely through our third-party payment service provider. We do not store your card details.

In the event that we are unable to fulfil your order after payment has been taken, we will issue a full refund to your original payment method within 14 days.

We offer delivery across the United Kingdom and internationally. Orders are typically processed and dispatched within 1–2 business days. Estimated delivery times are provided at checkout and vary by destination:

• United Kingdom: 2–5 business days (standard), 1–2 business days (express).
• Europe: 5–10 business days.
• Rest of World: 7–14 business days.

Delivery times are estimates and not guaranteed. Risk of loss and damage passes to you upon delivery. International orders may be subject to customs duties, import taxes, and clearance fees, which are the responsibility of the buyer and are not included in our prices.

Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by these terms.

Right to Cancel: As an online consumer, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To exercise this right, contact us at support@darklift.com with your order number and cancellation request.

Returns: You must return the goods to us within 14 days of notifying us of the cancellation. Items must be unused, sealed, and in their original packaging. You are responsible for the cost of returning the goods unless they are faulty or not as described.

Refunds: Once we receive and inspect the returned goods, we will process your refund within 14 days to your original payment method. We may deduct an amount from the refund if the goods show evidence of use beyond what is necessary to establish the nature and characteristics of the product.

Faulty or Incorrect Goods: If you receive goods that are damaged, defective, or not what you ordered, please contact us immediately. We will arrange a replacement or full refund, including return postage costs.

Some of our products may contain or be manufactured in facilities that handle common allergens including but not limited to: milk, soy, eggs, wheat (gluten), tree nuts, and peanuts. Allergen information is provided on individual product labels and listings. It is your responsibility to check ingredients before purchasing or consuming any product.

All content on darklift.com, including but not limited to text, graphics, logos, images, and software, is the property of Darklift or its content suppliers and is protected by United Kingdom and international intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid by you for that order. We shall not be liable for any indirect, incidental, special, or consequential damages.

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemic, strikes, supplier failures, or government actions.

These Terms of Sale and any disputes arising from your purchase of products from us shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, provided that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

If you have any questions about these Terms of Sale or your order, please contact us:

• Email: support@darklift.com
• Website: darklift.com